1. General Terms

• Kestel Tours & Travel operates as a travel and visa agency offering services in Kenya.
• These terms and conditions apply to all users accessing or using our services.
• We reserve the right to update these terms and conditions at any time. Please check this page periodically for updates.

2. Visa Immigration Services

• Our visa immigration services include assistance with visa applications, document verification, and consultation services.
• We do not guarantee visa approval. The decision to approve or deny a visa is solely at the discretion of the relevant embassy or consulate.
• All fees related to visa applications, including government fees, are the responsibility of the client.
• Clients are advised to ensure that all documents provided for visa applications are accurate and up-to-date. We are not liable for any delays or rejections caused by incorrect or incomplete information.

3. Flight Booking Services

• Kestel Tours & Travel offers flight booking services, including reservations, cancellations, and changes to flight itineraries.
• Flight bookings are subject to airline availability and the terms and conditions of the respective airlines.
• Once a flight booking is confirmed, any cancellations or changes are subject to airline policies, and additional fees may apply.
• We are not responsible for delays, cancellations, or any disruptions caused by the airline.

4. Payment and Fees

• Payments for services, including visa immigration services and flight bookings, must be made in full at the time of booking.
• We accept payments through various methods, including bank transfers, mobile money, and credit/debit cards.
• All payments are non-refundable once services are rendered, except as stated in the airline or visa service policy.

5. Client Responsibilities

• The client is responsible for providing accurate and complete information when booking a flight or applying for a visa.
• Clients should ensure they meet all entry requirements for their destination, including passport validity, vaccination, and any other regulations required by the authorities.

6. Limitation of Liability

• Our liability is limited to the services we provide directly. We are not liable for any indirect or consequential damages arising from the use of our services.
• We are not responsible for any loss or damage to personal belongings, or any injury or death during travel.

7. Governing Law

• These terms and conditions are governed by the laws of Kenya. Any disputes arising from the use of our services will be resolved in accordance with Kenyan law.

8. Contact Us

If you have any questions regarding our terms and conditions, please feel free to contact us at:

• Email: info@kesteltours.co.ke
• Phone: +254 750 747227
• Address: Kestel Tours & Travel, Nairobi, Kenya

View the Terms & Conditions PDF